Accommodation

We accept online bookings for booking your Accommodation. When you make a booking through the website, it will remain pending until one of our Admin team approves your booking, at which time your booking is confirmed and you will be emailed confirmation. If your preferred room is not available for any reason, we will endeavour to accommodate you in the next best option. 

Payment Policy

Payment is received on premise on your check in arrival. No payments are taken through the website. 

Check In Time

 2pm is our standard check-in time. Early check in is often available and sometimes additional fees may apply, please just ask). 

Check Out Time

For the convenience of the incoming guests, we require our rooms to be vacated by 11am on the day of departure. Late departure is subject to availability and additional fees may apply.

Late Arrival

For guests arriving after 10pm, please contact Crossroads directly for late arrival information.

Cancellation Policy

Sometimes, things come up and guests have to cancel. When the booking is cancelled within 24 hours prior to arrival or a no show; your first night’s accommodation will be charged unless the rate booked is non-refundable then the entire booking will incur 100% cancellation fee.

Full payment is required at time of check in.

Incidentals

Any damage to the room or property may be charged to your nominated credit card or method of payment for incidentals, plus a charge for any resultant loss of income if applicable.

These motels are a non-smoking facility and smoking is not permitted anywhere within the motel. Any guest found smoking in their room will be charged a minimum of NZ$100.00, although depending on the strength of the odour and if the motel is unable to resell the room, then additional charges may apply to cover any costs or loss of revenue incurred by the motel.

The held amount on your credit card is set aside by the credit card company and may affect the available funds on your credit card. Pre-authorisations are released on your day of departure, and the release of funds can take up to 14 working days to clear. In the event that your credit card declines, we are not able to guarantee your reservation.

Car Parking

Please note that we do not accept liability for loss, damage or theft of/to your vehicle when parked in our car park and that by parking your car you are doing so at your own risk.  

Damage & Loss

Crossroads Clinton assumes no responsibility for any form of loss, including but not limited to occupant’s injury, money or other valuables, or for articles left in rooms or vehicles. A safe is available for guest use for deposit of valuables at reception.

Noise Policy

Please reduce all noise by 10pm, any noise complaints will be dealt with on a case by case basis. 

Personal Information (PI)

Information Required & Collection: We will only collect PI that is necessary for the purposes of data processing and may be collected in certain circumstances, without limitation, as follows;

i. Hospitality activities such as booking a hotel room, check in and check out at the hotel, room charges during the guests stay, and any claims or requests.

ii. Participation in marketing programs, with customers consent.

iii. Provision of information by third party service providers such as tour operators, travel agencies, GDS reservations, online booking engines etc.

iv. Internet activities such as filling in any online collection forms such as questionnaires etc

We do not knowingly collect PI form children under the age of 18 years, except name, age and nationality as provided directly by an adult on their behalf or without a relevant adult’s permission.

Confidentiality & Security: We will implement reasonable technical and organisational measures to protect the customers PI against accidental or unlawful alteration or loss, or from unauthorised use, disclosure or access.

Storage: PI will be kept for the period for the purposes of the data processing and in accordance with regulatory and statutory requirements.

Social Media Promotion

Winner will be notified directly via Facebook / Instagram Direct Message.

Winner will then be asked for an email address to send prize confirmation.

Winner agrees that, by participating in any Crossroads Clinton promotions or giveaways, management may use the winner’s name in any manner and in any medium for its promotional purposes without additional compensation, including posting in a the social media.

Any prizes we give away are non transferable, or assignable to other people, or able to be redeemed as cash.

Management has the rights to amend Terms and Conditions without prior notice.

Management reserves the right to withdraw or replace prize offers at any time.

Not valid in conjunction with any other promotions.